Troubleshooting backup and restore issues

If you encounter problems that you cannot troubleshoot or resolve using the information in the following table, contact Ensim for online support at https://onlinesupport.ensim.com.
 

Problem

Solution

Restoring Web sites that contain hard-coded Site IDs onto a different WEBppliance server renders the site inaccessible.

Use environment variables provided by WEBppliance in Web site content.

Using environment variables, scripts can get and use up-to-date information without having to store that information themselves.

In addition to the standard environment variables, the following three environment variables are available to all scripts on your site:

  • SITE_ROOT. The root path of your site

  • SITE_CGIROOT. The top level CGI path of your site

  • SITE_HTMLROOT. The top level HTML CGI path of your site

It is recommended that content developers use these variables to avoid hard-coding Site IDs. This ensures that path names are always correct, even if those path names change.

 

The restore operation fails if an IP-based site is restored on a server hosted on a network that shares the IP address of the backed up site.

Please contact your service provider to resolve the issue.

Backup and restore of WEBppliance files fail on certain FTP servers.

Ensim recommends the use of select FTP servers for successful backup and restore operations.

Files backed up on WEBppliance 3.0 or 3.1 are incompatible with later versions of WEBppliance.

Perform a FULL backup of these files on WEBppliance 3.5 after you upgrade from the older versions.

 

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